Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
• We offer free shipping on all orders over $40.00*
• For orders less than $40 in value, a flat rate of $5.00 for shipping will be charged
• Currently, we are only able to ship orders from Vertra.com within the US (including US Territories) but we hope to expand to other parts of the world soon –stay tuned!
*Vertra Currently Only Ships Product within the United States
Free returns / exchanges are available within 30 days of shipping** To return/exchange an item, please follow the steps below:
1. Email firstname.lastname@example.org with your order number & a description of your concern
2. Look out for a follow up email from our customer service team with next steps
**Vertra will accept returns/exchanges for items within 30 days of shipping date for exchange or refund depending on the issue. Damage due to wear and tear will not be refunded
We are so sorry for the trouble. Please reach out to our Customer Service team and someone will look into your order right away.
Our Ehukai Beige Face Stick (formerly known as JJF Face Stick) is a Medium Beige with Neutral undertonesand is our most popular, universal tint.
Our Mick Fanning Face Stick is Medium Beige with Cool (Pink) undertones and is slightly lighter than our Ehukai Beige Face Stick.
Our Shane Dorian Face Stick is a Medium Tan with Warm (Yellow) undertones and is slightly darker than our Ehukai Beige Face Stick.
Our Pearl White Face Stick (formerly Ghost Stick) leaves a noticeable white cast or can be rubbedin for a more natural look.
Our Invisible Stick, well, it's invisible, so it works for just about any skin tone. Our Sensitive Stick also blends in clear on most skin types.
There is no product testing done to investigate efficacy post expiration date, therefore we don’t recommend using any sunscreen product once it’s expired.
Unfortunately, we are facing supply chain issues likemost of the world right now. But we are working hard to restock all your must haves ASAP. Please check back with us soon or reach out to our Customer Service teamfor more information
Please reach out to customer service as soon as possible, as you are not able to directly make
changes to your order post-purchase.
A confirmation will be sent to the email or phone number you provided shortly after placing your
order. If you don’t receive this, please reach out to customer service.
You should receive your tracking number when the order ships out. You can input this tracking number
into the carrier’s website to check shipping status.
After we ship your order, the carrier becomes responsible for the package. Please reach out to
them with your tracking number and other relevant information.
Your order should ship within 3-5 business days after it’s placed. You will then receive your tracking number via email or text, indicating the order was shipped out.
Our standard $5 shipping rate is currently the only option for shipping. The rate at which your order will arrive after shipment depends on which carrier is processing the package.
There is an option to unsubscribe to our email notifications at the bottom of each promotional Vertra email. To unsubscribe to text notifications, reply STOP. Message frequency varies. Msg & data rates may apply.
The following items were manufactured in Japan: Mick Fanning Signature Face Stick SPF 35, Shane Dorian Signature Face Stick SPF 38, Pearl White Face Stick SPF 50+, Ehukai Beige Face Stick SPF 38
The following items were manufactured in the USA: Invisible Face Stick SPF 45, Sensitive Face Stick SPF 30, Coconut Lip Balm SPF 15, Charcoal Cleansing Bar, Cryotherapy Spray
The following items were manufactured in China: Rapids Hat UPF 50, Bucket Hat UPF 50, Vertra Logo Water Bottle, Classic Beach Umbrella, Classic Microfiber Towel, Transport