Mon – Fri 9am-5pm PST
We currently only ship within the United States
FAQ
If you wish to change your order please contact customer service immediately. hello@vertra.com
You should have received a tracking number via email once you completed your order. If you did not please contact customer service at. hello@vertra.com
Please contact customer service immediately to insure that the correct information was on your order. hello@vertra.com
There can be several reasons why an order was canceled. If your order was canceled and there was no reason in the notification please contact customer service at. hello@vertra.com
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RETURNS
Free returns/exchanges within 30 days of shipping**
To return/exchange an item, follow the steps below:
1. Please email hello@vertra.com with your order number & a description of your concern
2. Customer Service will be in touch and provide further instructions
SHIPPING
Free Shipping On All Orders Over $40.00*
For orders less than $40 in value, shipping will be a Flat Rate $5.00
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