If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a replacement or refund.
Vertra will accept returns for unused and unopened items within 14 days of shipping date for exchange or credit only.
Damage due to wear and tear will not be refunded.
Vertra cannot offer refunds for used products.
Please email firstname.lastname@example.org with your order number to obtain a return authorization.
All returns must be sent to the following address:
YOU MUST INCLUDE YOUR RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE PACKAGE.
20100 South Vermont Ave
Torrance, CA 90502
Vertra will not be responsible for any returns that are lost in the mail when being returned.
Vertra advises you to insure your package containing the product(s) being sent to us and get tracking information.
No exceptions will be made to this policy.
How long does the process take?
We do our best to process returns within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
Need a different color, size, or item?
Please return the item you don’t want (using this process) then place your new order online.