Vertra Gift Card
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a replacement or refund. Vertra will accept returns for unused and unopened items within 14 days of shipping date for exchange or credit only. Damage due to wear and tear will not be refunded. Vertra cannot offer refunds for used products.
Please email firstname.lastname@example.org with your order number to obtain a return authorization. All returns must be sent to the following address: YOU MUST INCLUDE YOUR RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE PACKAGE.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Vertra Attn: RETURNS 20100 South Vermont Ave Torrance, CA 90502
Vertra will not be responsible for any returns that are lost in the mail when being returned. Vertra advises you to insure your package containing the product(s) being sent to us and get tracking information. No exceptions will be made to this policy.
Free Shipping on All Orders over $40.00 Flat Rate $5.00 Shipping in the USA Vertra Currently Only Ships Product within the United States